Privacy Policy | Sandhya Pan India
Privacy & Data

Privacy Policy

Your data is yours — here's exactly how we handle it

Effective: 1 January 2024 Last Updated: 1 June 2025
Our Privacy Promise

At Sandhya Pan India, we are committed to protecting your personal data. We never sell, rent, or share your information with third parties for marketing purposes — ever.

1. Overview

This Privacy Policy describes how Sandhya Pan India ("we", "us", "our") collects, uses, stores, and protects information you provide when using our PAN card services platform.

This policy applies to all users of our website and services. By using our platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services immediately.

This policy complies with the Information Technology Act 2000, the IT (Amendment) Act 2008, and applicable Indian data protection regulations.

2. Data We Collect

We collect the following types of information when you use our services:

Data TypeExamplesPurpose
Identity DataName, Date of Birth, GenderPAN application / verification
Contact DataMobile number, Email addressService delivery, OTP, support
Government IDsAadhaar number, PAN numberPAN search and download
Payment DataTransaction ID, payment methodOrder processing, refunds
Technical DataIP address, browser, device infoSecurity, analytics
Usage DataPages visited, time on siteService improvement

We do not collect your full Aadhaar biometric data, bank account passwords, or any information that is not required for the specific service you request.

3. How We Collect Data

We collect your data through the following methods:

  • Direct submission — when you fill out our service forms
  • Payment gateways — transaction data from Razorpay/PayU/other processors
  • Cookies & tracking — browser cookies and analytics tools
  • Customer support — when you contact us via phone, email, or WhatsApp
  • Automated technologies — server logs, IP address tracking

4. How We Use Your Data

Your personal data is used exclusively for the following purposes:

  • Processing your PAN card service requests
  • Delivering e-PAN PDFs via email and WhatsApp
  • Verifying identity for PAN search and application
  • Sending OTPs and transaction confirmations
  • Providing customer support and resolving complaints
  • Processing payments and issuing refunds
  • Improving our platform and user experience
  • Complying with legal obligations under Indian law

We do not use your data for unsolicited marketing communications without your explicit consent.

5. Data Sharing

We do not sell, rent, or trade your personal information. Data is shared only in these limited circumstances:

  • Government portals — Income Tax Department, NSDL, UTI for PAN processing
  • Payment processors — to complete your transaction securely
  • Delivery channels — email/WhatsApp service providers for PDF delivery
  • Legal requirements — when required by court order or law enforcement

We never share your Aadhaar number, PAN number, or personal details with advertisers, data brokers, or any third party for commercial purposes.

6. Data Security

We implement industry-standard security measures to protect your data:

  • 256-bit SSL encryption for all data transmission
  • Secure, encrypted database storage
  • Regular security audits and vulnerability testing
  • Restricted employee access to personal data
  • PCI-DSS compliant payment processing
  • Automatic session timeouts for inactive users

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all threats.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Service data — retained for 2 years from service completion
  • Payment records — retained for 7 years as required by Indian tax law
  • Support conversations — retained for 1 year
  • Technical/log data — retained for 90 days

After the retention period, data is securely deleted or anonymized. You may request early deletion of your data by contacting us (subject to legal retention requirements).

8. Cookies

Our website uses cookies to enhance your browsing experience. We use the following types:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — Google Analytics to understand user behavior
  • Preference cookies — to remember your settings and choices

You can control cookie settings through your browser. Disabling essential cookies may affect website functionality. We do not use cookies for advertising or tracking across other websites.

9. Your Rights

You have the following rights regarding your personal data:

  • Right to Access — request a copy of the data we hold about you
  • Right to Correction — request correction of inaccurate data
  • Right to Deletion — request deletion of your data (where legally permissible)
  • Right to Portability — receive your data in a machine-readable format
  • Right to Object — object to processing of your data for marketing
  • Right to Withdraw Consent — withdraw consent at any time

To exercise any of these rights, contact us at our support channels. We will respond within 30 days of your request.

10. Children's Privacy

Our services are not directed at children under 18 years of age for general use. However, we do offer minor PAN card services where a parent or guardian must submit the application on behalf of the minor.

We do not knowingly collect personal data directly from children under 18 without verified parental consent. If you believe we have collected data from a minor without proper consent, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites such as government portals (incometax.gov.in, tin-nsdl.com, etc.). These sites have their own privacy policies and we are not responsible for their data practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our platform.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

  • The "Last Updated" date at the top of this page will be revised
  • We may notify registered users via email
  • Continued use of our services after changes constitutes acceptance

We recommend reviewing this policy periodically to stay informed about how we protect your data.

13. Contact Us

For any privacy-related questions, data requests, or concerns, please reach out to our support team:

Email Support Privacy queries answered within 48 hours
Support Hours 7 Days · 11:00 AM – 5:00 PM
Contact Us
WhatsApp Help: +91 7210286986 Office Hours: 11:00 AM – 5:00 PM · May assist till 10 PM Secure & Encrypted PAN Services Instant PAN Search with Aadhaar WhatsApp Help: +91 7210286986 Office Hours: 11:00 AM – 5:00 PM · May assist till 10 PM Secure & Encrypted PAN Services Instant PAN Search with Aadhaar